Company Description:
EG Parcel is a reliable and innovative logistics, courier and delivery company committed to providing efficient, fast, and secure parcel solutions. Serving individuals, e-commerce businesses, and large enterprises, we specialize in express courier services, and customized logistics solutions tailored to meet the needs of a rapidly evolving marketplace.
EG Parcel has cultivated a legacy of excellence in serving the Egyptian shipping market.
Now, EG Parcel is expanding its scope of services to offer a new courier express delivery service through EG Parcel.
EG Parcel aims to manage the end-to-end fulfilment cycle on your behalf, allowing you to focus on growing your business while providing real-time visibility every step of the way.
We offer a comprehensive range of services tailored to meet the diverse needs of businesses both locally and internationally.
Job Description:
- Monitoring and managing the movement of our shipments.
- Following up with agents or Carrier (Pickup , booking , flight details , arrival , customs and delivery ) .
- Track & Trace all shipments & Update customer with all shipment status & Update internal system with all status needed.
- Make sure all customer requirements are completely met & Monitor customer satisfaction levels and gather feedback to improve service quality & Build and maintain strong, long-lasting relationships with key & Exist customers & Receiving Complains .
- Stay updated on industry trends and developments to ensure we are offering the best possible service to our customers.
- Work closely with internal team or other departments to ensure customer needs are met.
- Participate in cross-functional projects to improve overall customer experience and service efficiency.
Qualifications:
- Bachelor's degree in Business Administration, Logistics, Supply Chain, or a related field
- Minimum of 2-4 years of experience in account management, logistics, or courier services
- Proven track record of managing client accounts, building long-lasting relationships, and ensuring customer satisfaction
- Strong understanding of shipment tracking processes and logistics operations, including customs and delivery workflows
- Excellent communication and interpersonal skills to effectively liaise with customers, carriers, and internal teams
- Ability to handle complaints professionally and work under pressure to resolve issues promptly
- Detail-oriented with strong organizational and multitasking abilities
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with CRM or shipment tracking software
- Ability to work collaboratively in a cross-functional team environment
- Self-motivated and proactive with a customer-focused mindset
