Location: Cairo, New Cairo, Egypt
Requisition ID: 84125
Schindler stands for mobility. Mobility needs experts.
Join our team in Cairo.
Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move two billion people every day all over the world. Behind the company's success are over 70,000 employees in more than 100 countries.
Senior EI Supervisor CAI
Mobility is the goal
- Optimize the zone staffing of service technicians, by planning the personnel needs including route organization, workloads and training.
- Execute leadership to technicians in matters of customer and employee satisfaction, adding value to the business, quality of work and operational efficiency.
- Conduct periodical inspections ensuring fulfilment and customer satisfaction.
- Manage problem solving of sick units.
- Control and supervise the EI team in his area of responsibility, plan and distribute the work inside the group according to the Gants & ensure that the Gants are followed by the technician.
- Maintain the requested work offers from clients and ensure delivery methods
- Support the EI Sales Engineers in MOD business after acceptance & offer Execution.
- Manage and follow-up actions of customer claims and complaints.
- Request the development and/or adaptation of product and services, work closely according to zone matrix as a partnership with Sales Branch Manager to manage maintenance portfolio together from the service contract offer to the collection of bad debts including follow-up actions based on the market requirements.
- Assure the execution of maintenance tasks according to Schindler policy.
- To carry out periodic surveys on site to guarantee the pursuit of the customer satisfaction.
- Compliance with safety guidelines in accordance to Schindler ONs.
Mobility needs you
Education and Specialty:
- Bachelor of Engineering Mechanical, Electrical or Electronics.
Specific Training and Qualification:
- Computer science at advanced level
- Advanced English
- Customer orientation
- Knowledge of the sector.
- Organization skills.
Experience Required:
4+ years being employed at the sector or as Maintenance Engineer.
