Senior Manager – ECommerce (D2C)

We are currently partnering with a leading multinational organization to hire a Senior Manager – E-commerce / D2C based in Dubai. This role is positioned at the center of the company's digital growth and transformation roadmap, with a strong mandate to scale Direct-to-Consumer revenue, optimize online channels, and enhance the overall customer journey.

About the Client

Our client is a globally recognized organization with a strong footprint across multiple markets, focused on accelerating its digital and D2C capabilities.

Role Overview

The incumbent will take end-to-end ownership of the e-commerce and D2C function, driving commercial performance across brand-owned platforms and marketplaces while delivering a best-in-class customer experience.

Key Responsibilities

• Drive D2C revenue growth through ownership and optimization of e-commerce channels
• Manage performance across website, mobile app, and marketplace platforms
• Improve key KPIs including conversion rate, average order value (AOV), and customer retention
• Oversee product listings, pricing strategy, and online merchandising to maximize sales impact
• Leverage customer insights, market intelligence, and competitive benchmarking to identify growth opportunities
• Collaborate cross-functionally with marketing, supply chain, and logistics to ensure seamless execution
• Track, analyze, and report on revenue performance, profitability, and channel effectiveness

Ideal Candidate Profile

• Proven experience managing D2C / e-commerce businesses, particularly brand-owned websites or mobile applications
• Strong track record of driving revenue growth and executing e-commerce strategies
• Hands-on experience with performance metrics such as conversion, traffic, AOV, and retention
• Commercially driven with strong analytical and stakeholder management skills
• Hands-on experience managing D2C / e-commerce channels (website/app)
• Scale and categories handled
• Experience driving and executing D2C growth strategies with measurable outcomes

If this aligns with your experience, please share your updated profile along with your current and expected compensation at the earliest, as we are working against a defined deadline for CV submissions.