Senior Manager (Retail Training)

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Raya Trade; one of Raya's subsidiaries is hiring a Senior Manager (Retail Training).

What will you do

• Strategic Training Program Development:

Designing, implementing, and managing comprehensive training curricula (both in-person and digital) for all retail roles, from entry-level associates to store managers, aligning with overall business objectives and seasonal priorities.

• Performance & Impact Measurement (KPIs):

Establishing key performance indicators (KPIs) related to training effectiveness, such as monitoring changes in sales metrics, average transaction value (ATV), conversion rates, customer satisfaction scores, and employee retention following training deployment.

• Leadership Coaching & Management Development:

Developing specialized programs focused on leadership skills, operational excellence, coaching techniques, and talent management for District Managers and Store Managers to ensure they can effectively train and motivate their own teams.

• Content Creation & Delivery Innovation:

Overseeing the creation and continuous refresh of all training materials (manuals, videos, e-learning modules), ensuring content is engaging, consistent with brand standards, and delivered through optimal modern channels (e.g., Learning Management Systems - LMS).

• New Store Opening (NSO) Support:

Leading and coordinating the full training schedule and execution plan for all New Store Openings (NSOs), ensuring newly hired staff are fully proficient in product knowledge, systems, and service standards before opening day.

• Product Knowledge & Brand Immersion:

Collaborating closely with Merchandising and Marketing teams to ensure all retail staff receive timely, in-depth training on new product launches, features, and brand history, turning associates into knowledgeable brand advocates.

• Budget Management & Vendor Relations:

Managing the annual training budget, tracking expenses, and overseeing relationships with external training vendors, consultants, and technology providers (LMS platforms).

• Field Feedback Loop & Continuous Improvement:

Acting as the central point for collecting feedback from the field (District and Store Managers) regarding training effectiveness, operational roadblocks, and skill gaps, and using this data to continuously refine and improve future training cycles.

What will you need

• Years of Experience Min: 10 Max: 12
• Excellent Communication skills
• Presentations
• Analytical thinking
• Time Management

What is unique about Raya

• Are you an eager learner Raya believes in its employees, so we aim to continuously provide learning & development plans for all of our employees to ensure their personal and career development.
• Are you looking for career progression Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
• Are you looking for a rewarding environment Raya's top achievers are awarded annually with an international 5 days trip.
• Are you looking for an opportunity to give back to the community Raya encourages their employees to give back to the community through different ongoingCSR programs and initiatives.
• Are you a foodie Exclusive discounts for Raya employees at Raya's Restaurants.