Senior Officer - Credit Card Products

To assist in cards product management function by providing advanced offers & services to cards customers in order to ensure the Bank will achieve its strategic goals.

Key Responsibilities:

Product Management:

Assist in developing different card products in order to ensure better offers for card customers

Assist in enhancing the features and benefits on the existing and new products.

Get customized offers for card product based on the banks customer segmentation policy.

Ensure to keep track of key features and benefits on other cards offered and work closely with Product Manager to improve the DIB card benefits

Ensure timely and effective roll out of marketing communications and promotions Portfolio Management:

Deliver required results in the portfolio programs like Activation, Usage of card, Voluntary Attrition management as per the SOPs of the bank

Assist in monitoring the cards life cycle management team in order to ensure better services to cards customer. Vendor Management:

Acquire and manage partner relationships for strategic and tactical promotions for card product

Develop new and strengthen existing business relationships with vendors to ensure consistent delivery of agreed service levels Compliance with Sharia Requirements:

Ensure all customer transaction documents required by Business are duly approved by both Shariah and Legal and maintain record thereof

Ensure all customer communication is duly approved by Shariah and maintain record thereof Stakeholder management:

Coordinate with sales, operations, credit, IT, BPA, Shariah, legal, audit and collections for achievement of Product sales, profitability, and positioning objectives

Education & Work Experience:

• Minimum diploma / Bachelor degree
• Minimum 2 - 3 Years experience with a retail industry background having consumer behavior, marketing and product development practices.