Job Purpose:
The Job role is responsible to Support the Micro SME Team to grow a portfolio of profitable customers in defined geographical markets in pursuit of specific sales, service, growth and opportunity targets inclusive of assets and liabilities.
Key Roles & Responsibilities:
Profit & Financial:
- Assist the team with miscellaneous administration of the client portfolio, ensuring all documentation and customer files are maintained in accordance with Bank's policies and procedures.
- Extract and analyze financial statements, cash flow forecasts and other complex financial
- reports providing accurate assessments.
- Develop relationships with FinTech's, ensuring all referrals are referred to the Senior Vice President, VP or AVP.
- Assist the VP and AVP to generate opportunities for sales by using the agreed sales process.
Customer /Service:
- Assist the Senior Vice President or Vice President to manage the Bank's relationship with customers within assigned portfolio.
- Attend client queries, ensuring all queries are responded to in a timely and professional manner an in keeping with established service standards.
- Support improvement of the relevant customer service/ customer satisfaction outcomes for the portfolios.
- Proactive identification of client needs and the maintenance of customer files and miscellaneous.
- Represent Bank at various forums / exhibitions as per requirement.
Risk Management:
- Ability to identify an acceptable level of lending risk, in line with Bank's risk appetite statement and to maximize profit from that transaction.
- Support and demonstrate a risk management culture in line with Bank's values.
- Proactive identification and escalation of risks and issues related to your role responsibilities & captured as a service request in Ignite. Adherence to the Bank's complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
- Ability to analyze complex financial statements and assist with preparation of detailed credit submissions, including identification of key risks and mitigates.
Operational Responsibilities:
- Attend to client operational queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standards.
- Control the Workflow with the Operations team.
- Accountable for maintaining high data quality standards by ensuring information captured in the Bank's systems and documentation is correct and maintained in a timely manner.
- Accountable for operating responsibly within the parameters of your approved delegations
- Ensure compliance with all regulatory and policy requirements related to KYC/AML, as established by the bank and updated periodically.
