Transguard Workforce Solutions is the UAE's leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.
We are currently recruiting a Senior Officer - Motor Claims Recovery (Arabic) for our client based in Abu Dhabi, UAE.
Job Purpose:
Responsible for managing and supervising motor recovery claims operations, ensuring timely settlements with other insurance companies, and leading a team of Senior Officers and Claims Assistants. The role ensures compliance with company policies, regulatory requirements, and operational standards while maximizing recovery effectiveness and maintaining stakeholder satisfaction.
Job Responsibilities:
1.Claims Recovery Management:
- Oversee motor recovery claims processing and settlements in line with policy terms and company guidelines.
- Verify coverage and assess liability for recovery claims promptly.
- Negotiate with other insurers and coordinate with the Legal Department for recovery actions.
- Handle invalid recovery claims and ensure proper repudiation with technical justification.
2.Team Supervision & Operational Control:
- Supervise day-to-day operations of the recovery team, ensuring adherence to procedures and performance targets.
- Conduct periodic reviews of aging recovery claims to improve settlement ratios.
- Provide technical guidance and on-the-job training to team members.
3.Compliance & Reporting:
- Ensure compliance with regulatory and procedural requirements.
- Maintain accurate claim records and system entries.
- Prepare and submit timely reports on recovery performance and compliance.
4.Process Improvement & Stakeholder Management:
- Participate in planning and process improvement initiatives.
- Gather and address feedback from internal teams and external stakeholders to enhance service quality.
Key Performance Indicators (KPIs):
- Timeliness and accuracy of recovery claim settlements.
- Reduction in complaints and improvement in stakeholder satisfaction.
- Maximization of recoveries from individuals and insurers.
- Operational efficiency and compliance with standards.
Job Requirements:
- Education: Bachelor's Degree (Insurance, Business, or related field).
- Preferred Certifications: CII, ARM, Dip CII, ACII, AIS, FIII.
- Experience: 4-6 years in motor claims Insurance recovery.
- Languages: Full professional proficiency in English and Arabic.
