Role Overview:
We are looking for a driven and detail-oriented Senior Operations Specialist to lead the day-to-day execution and continuous improvement of Chef On Demand's operational processes. You will manage everything from chef coordination and logistics to customer satisfaction and performance monitoring.
This is a core operational role, offering the opportunity to shape and scale a new service from the ground up.
Responsibilities:
- Manage daily operations of the Chef On Demand service, including order fulfillment and chef availability scheduling.
- Monitor KPIs for service quality, timing, cancellations, and customer satisfaction; identify friction points and recommend continuous improvements.
- Develop SOPs and operational playbooks to guide service execution.
- Identify inefficiencies and implement scalable, data-driven solutions.
- Own the customer journey operationally and resolve issues in real time.
- Collaborate with Customer Support for smooth issue handling and feedback loops.
- Coordinate with Talent to onboard, train, and schedule chefs to ensure there is always enough supply to meet demand.
- Ensure chefs are fully equipped with tools, uniforms, and are well-prepared to deliver a stellar customer experience.
- Oversee logistics and liaise with vendors/internal teams for supply needs.
Qualifications:
- 25 years of experience in operations, logistics, or service delivery.
- Background in marketplace operations and/or a startup environment is a plus.
- Strong organizational and execution skills.
- Data-driven approach with the ability to build dashboards and analyze performance metrics.
- Excellent communication skills in both Arabic and English.
- Willingness to work non-traditional hours (evenings, weekends, holidays) as needed.
