About ISchool
iSchool is a leading EdTech company dedicated to empowering students with future-ready technology skills. We are looking for a highly analytical and data-driven Senior Operations Specialist who is passionate about transforming operational data into actionable insights. This role is ideal for someone who enjoys working with reports, identifying trends, optimizing processes, and driving operational excellence through data.
Job Summary
The Senior Operations Specialist is responsible for ensuring the smooth execution of daily operations, maintaining compliance with standard operating procedures (SOPs), resolving operational challenges, and supporting cross-functional teams to achieve operational goals. This role requires a proactive individual with strong organizational, problem-solving, and communication skills who can drive efficiency and maintain high service standards.
Key Responsibilities
- Oversee and support daily operational activities to ensure smooth and efficient execution
- Monitor operational performance and ensure adherence to company policies and SOPs
- Identify process improvement opportunities and collaborate with stakeholders to implement effective solutions
- Handle operational escalations and resolve issues in a timely and professional manner
- Coordinate with cross-functional teams to ensure seamless workflow and service delivery
- Prepare and maintain operational documentation, reports, and process updates
- Support the implementation of new operational initiatives, tools, and procedures
- Assist in onboarding and training new team members on operational processes
- Maintain high standards of quality, compliance, and customer satisfaction across operations
- Perform other operational duties as assigned to support business needs
Requirements
- Bachelor's degree in Business Administration, Operations Management, or a related field
- 3-5 years of experience in operations, project coordination, or a similar role
- Strong organizational and time management skills
- Excellent problem-solving and decision-making abilities
- Strong communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office, especially Excel and Google Workspace
- Experience working with CRM or operational management systems is a plus
- Fluent in English, both written and spoken
Benefits
Competitive Salary.
Performance-Based Incentives & Bonuses.
Medical Insurance.
Learning & Development Opportunities.
Career Growth in a fast-paced EdTech environment.
