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We are building a High-Trust, High-Performance Culture, and we want you to join us!
Snapshot of Your Day!
We are looking for a Senior Order Management Specialist to join our Order Management/Finance team in the UAE. In this role, you will process sales orders for subsidiaries and support the end-to-end management of the order entry to shipment release process.
How You Will Make An Impact:
- Process orders for UAE and GCC clients, including PI creation, stock allocation, and release to logistics for dispatch within current ERP systems.
- Facilitate end-to-end order management processes to ensure timely, error-free, and accurate results.
- Support the planning and execution of the entire order fulfillment cycle, from order entry to release, under the supervision of the team leader.
- Analyze, qualify, and process change order requests for both internal and external customers.
- Update order status daily and communicate updates to relevant stakeholders, including B2C IM OR/IR, AV sales, Supply Chain & Logistics, and clients.
- Manage weekly sales closing, monitor order earliness, and handle dispatch documentation.
- Arrange shipping instructions for direct shipments and monitor purchase orders from factories, including goods-in-transit tracking for direct shipment billing.
- Assist in clearing backlog orders in coordination with Key Account Managers and Supply Chain Management.
- Support the sales team in obtaining Order Secure Rate.
- Ensure all signed documentation (Sales Orders/POs) is received from customers and aligns with contract requirements.
- Process Return Material Authorizations as per HQ guidelines.
- Conduct daily customer credit checks for available and in-process funds; follow up on Letters of Credit and related documentation.
- Validate customer orders and ensure all necessary internal approvals are in place prior to processing.
- Process debit and credit notes as required, under the supervision of the team leader.
What You'll Need:
- Bachelor's degree in Business Management, Sales, Operations, or a related field.
- 24 years of experience in sales order processing or related roles preferably within the Consumer Electronics industry.
- Hands-on exposure to sales operations process.
- Strong understanding of the order life cycle (Order to Cash).
- Familiarity with financial processes in trade operations.
- Experience with ERP systems, preferably SAP.
- Strong knowledge of Excel and MS Office applications.
- Demonstrated initiative and ability to work effectively in a multicultural environment.
- Detail-oriented, adaptable, and resourceful with strong problem-solving skills.
- Able to work both independently and collaboratively in a fast-paced setting.
Why You'll Love Working with Us
- Competitive salary and performance-based incentive plan for all levels
- Flexible working hours schedule
- Visa, a Top-Tier medical insurance plan, and life insurance
- 22 days of paid annual leave plus public holidays
- An additional day off for your birthday!
- Yearly air ticket allowance & monthly parking allowance (if applicable)
