Role - Senior Program Lead
Experience - 12+ years
Location - Riyadh, Saudi Arabia
Key Responsibilities
- -Lead the end-to-end launch and management of corporate and consumer card programs
- -Define card program strategy based on market benchmarking and customer needs
- -Identify key use cases such as travel spend management, expense reconciliation, and value-added card features
- -Develop business strategies including revenue projections and cost-benefit analysis
- -Align card product strategy with the company's network, partners, and technical capabilities
- -Oversee program delivery against agreed project plans, timelines, and milestones
- -Coordinate cross-functional teams across product, technology, operations, risk, and compliance
- -Design end-to-end processes for onboarding, servicing, disputes, and issue resolution
- -Establish governance structures, escalation paths, and accountability frameworks
- -Identify program risks early and implement effective mitigation strategies
- -Ensure quality assurance, testing readiness, and compliance with business and technical requirements
- -Provide regular, executive-level status updates and stakeholder communications
- -Manage budgets, costs, and resource allocation across the program
- -Oversee go-live activities and post-launch stabilization
- -Monitor performance metrics including adoption, transaction volumes, and credit performance
- -Identify opportunities for product enhancements, CVP revamps, and new card offerings
Must Have
- 1215 years of experience in program or project management within banking or payments
- -Hands-on expertise leading card program launches (corporate and/or consumer)
- -Strong understanding of card products, payment schemes, and associated technologies
- -Proven ability to lead large, cross-functional programs end-to-end
- -Experience building business cases, revenue models, and cost-benefit analyses
- -Strong governance, risk management, and delivery control experience
- -Excellent stakeholder management skills, including senior leadership engagement
- -Ability to communicate clearly with both technical and non-technical audiences
- -Experience working with Agile and Waterfall delivery methodologies
- -Ability to operate effectively in fast-paced, high-visibility environments
Nice to Have
- -Master's degree in Business, Project Management, or a related field
- -PMP or PRINCE2 certification
- -Experience working with regional or global payment schemes
- -Prior experience launching card programs in the Middle East or KSA market
- -Strong analytical and problem-solving skills with a commercial mindset
- -Experience scaling card programs post-launch and driving adoption growth
