Company Description
Founded in Hamburg, Germany in 1999, novomind AG is a leading European technology innovator specializing in digital communication and customer service solutions. We deliver stable, secure, and highly customizable platforms that help organizations transform how they engage with customers.
novomind MEA, the regional arm of novomind AG, brings German engineering excellence to the Middle East and Africa. We focus on advanced customer engagement technologies, including AI-powered agents, omnichannel contact center platforms, messaging solutions, and automation tools. Our mission is to turn customer service into a strategic business advantageenabling smarter, more efficient, and more human interactions.
Role Overview
We are looking for a Senior Sales Account Manager to join our growing team, based in Cairo. This is a full-time hybrid role with regional responsibility across Egypt, the Levant, North Africa, and selected African markets.
The ideal candidate comes from a sales-field or solution-selling background, is comfortable owning the full sales cycle, and is motivated by long-term growth. This role offers strong career progression for high performers as novomind MEA continues to expand.
Key Responsibilities
- Develop, manage, and grow a strong sales pipeline across assigned regions
- Identify and pursue new business opportunities, including enterprise and government accounts
- Build and maintain long-term client relationships, acting as a trusted advisor
- Drive lead generation, opportunity qualification, and deal closure
- Collaborate closely with pre-sales, product, and management teams to design winning solutions
- Contribute to regional sales strategy and growth planning
- Represent novomind MEA professionally in customer meetings, events, and presentations
Qualifications & Experience
- Proven experience in Account Management and B2B sales, with a track record of growing accounts
- Strong customer-facing skills, with a focus on client satisfaction and long-term success
- Demonstrated ability in lead generation, opportunity development, and pipeline management
- Excellent communication, negotiation, and interpersonal skills
- Self-driven and comfortable working in a hybrid and regional role.
- Experience in one or more of the following is a strong advantage: Omnichannel contact centers or Customer engagement platforms or Conversational AI, chatbots, or messaging platforms or Digital transformation or enterprise software
- Bachelor's degree in Business Administration, Marketing, or a related field (preferred)
Why Join novomind MEA
- Work with enterprise-grade, AI-driven platforms backed by German engineering
- Exposure to high-impact regional projects across MEA and Africa
- Clear career growth potential for successful performers
- Collaborative, fast-growing environment with strong support from management and technical teams
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