Job Summary:
The Senior Sales Operations Specialist provides administrative and operational support to the sales team to ensure efficient sales processes and excellent customer service. This role serves as a key liaison between sales, customers, and internal departments, managing documentation, data, and coordination to support revenue growth.
Key Responsibilities:
- Prepare and process sales orders, quotations, contracts, and invoices accurately and in a timely manner.
- Provide daily administrative support to the sales team, including follow-ups and coordination.
- Coordinate with internal departments such as finance, logistics, and operations to ensure smooth order fulfillment.
- Maintain and update customer and sales data in spreadsheets and internal systems.
- Generate regular sales reports, dashboards, and performance summaries.
- Track sales activities, targets, and pipeline status.
- Act as a point of contact for customers regarding order status, documentation, and general inquiries.
- Handle customer requests and resolve issues by coordinating with relevant internal teams.
- Ensure professional, accurate, and timely communication with clients and stakeholders.
- Ensure all sales documents are complete, accurate, and properly filed in compliance with company policies.
- Support compliance with internal procedures and assist with audits or internal reviews related to sales documentation.
Requirements:
- Bachelor's degree in Business Administration, Commerce, or a related field.
- 13 years of experience in sales administration, sales support, or a similar administrative role.
- Strong organizational and time-management skills with high attention to detail.
- Proficiency in MS Office, especially Excel, Word, and PowerPoint.
- Strong written and verbal communication skills in English.
- Ability to multitask and work effectively under pressure in a fast-paced environment.
