Summary
We are seeking a Senior ServiceNow Administrator who will also serve as a Lead in implementing and supporting ServiceNow systems in Riyadh. This role involves hands-on management and guidance of junior members while ensuring platform stability and performance.
Responsibilities:
- Act as the Lead ServiceNow Administrator, owning day-to-day platform administration and governance.
- Configure, administer, and maintain ServiceNow modules such as ITSM, CMDB, Incident, Problem, Change, and Request Management.
- Lead platform enhancements, upgrades, and release management activities.
- Oversee user access, roles, groups, and data integrity across the platform.
- Provide technical guidance and mentoring to junior ServiceNow administrators and developers.
- Work closely with business stakeholders to gather requirements and translate them into ServiceNow solutions.
- Ensure best practices, standards, and compliance with ServiceNow governance.
- Troubleshoot complex platform issues and coordinate with ServiceNow support when required.
- Monitor system performance and ensure high availability and reliability.
- Prepare and maintain technical documentation and operational procedures.
Must Haves:
- Extensive ServiceNow experience with strong hands-on administration background.
- Proven experience in a Senior or Lead ServiceNow Admin role.
- Strong knowledge of ServiceNow architecture, workflows, business rules, UI policies, and integrations.
- Experience supporting enterprise-scale ServiceNow environments.
- Strong communication and stakeholder management skills.
Nice to Haves:
- ServiceNow Certified System Administrator (CSA) mandatory or strongly preferred.
- ServiceNow Certified Implementation Specialist (ITSM) nice to have.
