Job Description:
We are seeking a highly motivated and experienced individual to join our team as a Senior Receptionist and Customer Sales Specialist for our ladies beauty lounge and cafe. The ideal candidate will have a strong background in receptionist and managerial roles, with a proven track record in the beauty spa, health and wellness, or clinical industries. This candidate should possess exceptional front-facing customer service attributes and the ability to lead a team to success. The position entails overseeing our women's beauty spa and lounge, ensuring impeccable customer experiences, meeting sales targets, and maintaining operational excellence.
Key Responsibilities:
- Customer Service and Sales: Utilize your extensive customer service and sales experience to engage with clients, provide personalized recommendations, cross-sell and upsell products and treatments, and contribute to achieving daily, weekly, monthly, and annual sales targets as per branch quotas.
- Branch Management: Supervise all aspects of the designated branch, including but not limited to employee management, task delegation, appointment scheduling, and day-to-day planning. Ensure smooth operations, maintain high standards of cleanliness, and uphold the integrity of our salon.
- Team Leadership: Lead by example, providing guidance and support to the team of employees under your supervision. Foster a positive work environment that encourages productivity, growth, and teamwork.
- Client Relationship Management: Build and maintain strong relationships with clients, ensuring exceptional customer retention rates while actively attracting new and first-time clients through effective outreach strategies.
- Inventory Management: Oversee inventory levels, ensuring optimal stock availability and accurate tracking. Implement standard operating protocols (SOPs) to maintain inventory accuracy.
- Sales Strategy: Develop and execute effective sales strategies to meet and exceed targets. Analyze sales data to identify trends, opportunities, and areas for improvement.
- Compliance and Protocol: Ensure compliance with all established protocols, safety regulations, and industry standards. Uphold the highest levels of hygiene and cleanliness within the spa environment.
Qualifications:
- At least 5 years of proven experience in senior customer-facing and sales roles, ideally within the beauty spa, health and wellness, or hotel management fields.
- Strong managerial experience, including task delegation, team leadership, and day-to-day operations oversight.
- Background in receptionist roles with a focus on delivering exceptional customer service.
- Proficiency in developing and implementing sales strategies to achieve targets.
- Excellent interpersonal and communication skills, with the ability to connect with clients and team members effectively.
- Detail-oriented with a commitment to maintaining high standards of cleanliness and operational integrity.
- Ability to handle a fast-paced environment and adapt to changing priorities.
- Strong organizational skills and the capability to manage appointments and schedules efficiently.
- Demonstrated ability to lead, motivate, and guide a diverse team.
- Familiarity with health, wellness, and beauty industry trends is a plus.
What we offer:
- Competitive salary
- Luxury brand recognition and membership that is unlike anything within the GCC
- Attractive commission structure that is in line with the target and sales goals achievements
- Continued training to enhance your skills and career growth opportunities
- Opportunities for career growth and development within the brand and company
- Discounts and offers on services, retail, products, and packages
- Awards, sponsorship, and training to take off your career trajectory
- Bonus packages for top performers each month
- Continued training to enhance your skills and career growth opportunities
- Flexibility with work location contingent on brand location demand
- This job application is open to all nationalities, with a full-time position required
If you are a dynamic individual with a passion for exceptional customer service, sales, and team leadership, we invite you to apply for this rewarding opportunity. Join our team and play a pivotal role in creating a positive, rejuvenating experience for our clients while driving the success of our branch. Please send your resume along with a one-page Cover Letter and three references telling us about yourself and why you would be a great addition to our team.
We look forward to hearing from you!
