IT Product Development Systems
Job Purpose
The purpose of this role is to provide support to PLM end-users, Validation of new PLM releases and provide KPIs on the Product and various PLM processes.
Key Accountabilities
- Provide End User Functional Support
- Recognize / Evaluate and qualify end users issues in the system.
- Develop or propose the solution and counter measures.
- Coordinate the daily support of the PLM system with the PLM and Service helpdesk teams.
- Coach the user community in the implementation of new processes and functionalities.
- End users Guidance and advice on the system usage.
- Document functionalities usage to solve specific issues or bringing working efficiency.
- Describe with the Key Users the expected system changes and requirements.
- Propose new methodologies or adaptation to the existing methodologies.
- Propose system evolution to the PLM Change Committee.
- Capture and Develop Knowledge Base for commonly reported issues.
KPIs and Reporting
- Participate in the elaboration of the necessary reporting / KPIs from the PLM.
- Collect the PLM Metrics, analyze the deviation, clarify and propose possible counter measure.
- Ensure the consistency of reporting.
- Communicate the reporting / KPIs to the different departments.
Solution Validation
- Document the system Test Specification, and non-regression test scenario.
- Validate new PLM releases according to the Test Specification and Non-Regression Tests.
- Support the functional & business leader documenting the User Acceptance.
Education
Qualifications, Experience, Skills & Competencies
Bachelor of Science, in Computer Science or Related Discipline
ITIL 4 Certified preferred.
Minimum Experience
Requires 3+ years of experience in the PLM support area (technical and/or functional).
Requires minimum of 5 years experience managing and administering Siemens PLM environments at a production site level.
Skills & Competencies
- Knowledge of Teamcenter solutions preferred or experience with similar automotive PLM Solutions.
- Knowledge in the Automotive industry domain (processes, functions, tools).
- Fluent in English.
- Effective communication skills when working with people from different cultural backgrounds and experience levels.
- Strong interpersonal skills and service oriented.
- Ability to influence and coach people and deliver through them without being their manager.
- Excellent communicator at operational level, both written and verbal
- Outstanding office software/computer skills.
- Strong analytical skills, able to extract essence from ill-defined issues, confirm understanding and agree prioritization.
