Job Description
Job Purpose
At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers Fly Better. The successful candidate will d esign and support IT solutions for the EK Group while working as part of a design and Support team The Senior Technical Engineer will design, develop, support, and deliver robust and cost-effective solutions for both Business and IT led initiatives including solution development and cost estimations, configuration, deployment, business case development and Approval. In addition, they will support, contribute and ensure solution compliance to the enterprise architecture, production processes, QMS and other EG-IT standards as well as to support, contribute and ensure development of the roadmap of the concerned technology roadmap aligning with IT strategy. What you will do: - Provide expert technical consultancy and guidance to EG-IT dealing within the technology area and act as lead technical member in the Project team delivering the work packages assigned. - Develop IT Solutions that meet customer requirements. Ensure that the design is robust, appropriate and of high quality and conforming to corporate standards and in line with the technical strategy. - Ensure that the developed architecture/solution meets the service level requirements in terms of expected availability, capacity, continuity, security, performance and reliability. Ensuring that the developed architecture/solution meets the service level requirements in terms of expected availability, capacity, continuity, security, performance and reliability. - Foster the development of high performing technical teams to meet strategic architectural objectives. - Develop Solution architectures for assigned projects with established EA standards and also to support in the development of technology advancements and adaptation of new technologies. - Collaborate with other IT Technology Teams to implement ongoing monitoring of the relevant technology to ensure severity 1 & 2 Incidents are configured within EMS. - Provide guidance to Project managers / Technology Team Managers for solution definition, technical design and development of in house developed solutions. These are to be delivered as per agreed costs and timescales to meet signed off functional, technical and process requirements. - Ensure that assigned incidents are resolved within the agreed Service Levels and problems are defined and analysed in line with the Problem Management Process. Ensure that solutions to problems meet the architectural and security standards within the technology area and impact to the business is minimised. Own & manage changes within the Technology Area. - Publish and maintain high quality documentation for technology area. Working within the standard templates and documentation guidelines which includes detailed design, configuration details, support procedures, operations manuals and deployment architecture. - Manage End of Life replacement of equipment and/or software within the technology area to ensure conformance to technical standards and support the Technology initiatives and directions. - Ensure the process and Enhancement specifications are translated into effective programs with error free code using the enterprise development tools, methods and languages.
Qualifications & Experience
What you will bring: Degree or Honours (12+3 or equivalent) - Information Technology Experience: 8+ years in Information Technology. Knowledge/skills: ITIL and AGILE Frameworks. - Expert in deploy, support and managing Active Directory, ADFS, Azure AD and AAD Connect. - Hands-on experience to deploy, support and manage Windows Server Operating system. - Advanced troubleshooting skills, ability to resolve complex problems around AD and AAD including Kerberos, Trusts, AD Backup and Restore, Domain upgrade, SAML, SSO configuration, Provisioning, MFA, Identity governance and PIM. - Strong Active Directory policies and security skills. - Strong scripting skills and hands-on experience in infrastructure automation (Infrastructure-as-Code, PowerShell etc.). - Experience working on Audit compliance such as PCI-DSS and PWC audit. - Working knowledge of VMWare virtualisation. - Experience in designing and maintaining production-grade applications in distributed, virtualized, or containerized environments. - Basic knowledge and experience working on DNS, DHCP and Firewalls. - Experience working on Public Clouds such as Azure/AWS Iaas and Azure AD. - Basic knowledge and experience working on Office 365 environments. - Basic knowledge and experience on ServiceNow platform.
Salary & Benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what's it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.
