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el-delta electronic systems

Senior Technical Support Engineer

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  • Posted 21 hours ago
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Job Description

Job Accountabilities:

  • Provide pre-sales technical support to the sales team, responding to inquiries and explaining product details to clients.
  • Assess customer requirements, propose suitable technical solutions, and recommend product configurations
  • Prepare and deliver technical presentations and product demonstrations that address client needs.
  • Showcase the technical features and benefits of products to prospective customers
  • Assist the sales team in developing customized proposals, RFIs, RFPs, and solution descriptions based on client requirements.
  • Collaborate with engineering teams to ensure the technical feasibility of proposed solutions.
  • Meeting with clients to gather technical requirements and clarify their challenges, ensuring an in-depth understanding of their needs.
  • Provide feedback to the product development team to improve product offerings based on client feedback.
  • Stay up-to-date with industry trends, technological advancements, and competitor offerings to ensure up-to-date product knowledge.
  • Continuously improve technical knowledge and remain informed about product updates and innovations

Qualifications:

Education:

Bachelor's degree in Electrical Engineering, Computer Science, or related field.

Certifications in pre-sales or technical sales are an advantage.

Experience:

4-6 years of experience in technical pre-sales or a similar role.

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Job ID: 145836351