Job Description
Experience Level: Minimum 3 years, preferred 5 years
Language Requirement: Fluent in Arabic and English
Job Description
We are seeking a skilled and experienced Technical Writer to join our remote team in developing
comprehensive documentation for major system modernization projects. In this role, you will
collaborate with cross-functional teams to create clear, compliant, sometimes complex, and user-
friendly documentation that supports the replacement of legacy systems with innovative digital
solutions. Responsibilities may also extend to mentoring junior technical writers and developing and
maintaining wikis for writing best practices and conventions.
Key Responsibilities
Gather technical information from technical teams, and other stakeholders to produce accurate
documentation for government stakeholders such as:
oSystem Architecture
oIntegration Guides and API Documentation
oBusiness Requirements Document (e.g., BRD, SRS, URS)
oCompliance Reports
Create user manuals, administrator guides, training materials, and tutorials for end-users of
developed systems.
Lead the development of advanced documentation templates based on input from technical
teams.
Review and edit content from team members to ensure consistency, accuracy, and adherence
to governmental standards (e.g., data privacy laws, accessibility, and audit trails).
Ensure all documentation adheres to government standards for accessibility (e.g., WCAG),
security, privacy, and plain language guidelines.
Maintain and update documentation repositories using tools like Confluence, SharePoint, and
Azure DevOps throughout the project lifecycle.
Manage documentation processes in tools like Confluence, Azure DevOps, SharePoint, and
Adobe Acrobat Pro, including version control and iterative updates.
Facilitate workshops and interviews with SMEs to extract and translate complex technical
details into accessible formats.
Collaborate in agile workflows, attending design reviews, sprint demos, and peer reviews to
incorporate feedback.
Contribute to project planning by defining documentation scopes, timelines, and quality gates
aligned with agile methodologies.
Handle post-deployment revisions, handover documentation, and support for user adoption in
government environments.
Qualifications
Minimum 3 years of professional experience in technical writing (5+ years strongly
preferred), ideally in software development, IT projects, or government/public-sector
environments.
Bachelor's degree in English with technical experience, or bachelor's degree in computer
science, or a related field, or equivalent professional certification.
Key Skills and Competencies
Strong proficiency in both technical Arabic and English (speaking and writing) to handle
bilingual documentation needs. Familiar with standard and common technical terms in both
Arabic and English.
Advanced familiarity with Microsoft Word, Excel, and PowerPoint (demonstrating proper
utilization without relying on improvised solutions).
Expertise in collaboration and documentation tools such as Confluence, Azure DevOps,
SharePoint, and Adobe Acrobat Pro.
Ability to simplify complex technical concepts and paraphrase dense paragraphs into clear,
structured, and audience-appropriate content while preserving core concepts and accuracy.
Strong attention to detail combined with the ability to maintain high-level context and
relevance.
Flexibility and patience in learning new domains and pulling detailed information from
Technical Team Members Who May Have Weak Communication Skills.
Proven ability to manage multiple deliverables in high-stakes environments with strong
attention to detail.
Ability and eagerness to learn, adapt, and grow in a dynamic environment.
Highly cooperative, supportive, and collaborative mindset; able to work effectively and
positively with diverse personalities and cross-functional teams.
Preferred Skills And Qualifications
Experience across multiple industry sectors.
Experience creating and editing training videos or tutorials.
Familiarity with using AI tools and assistants to enhance technical writing and
documentation.
Translation experience between Arabic and English technical content.
Leadership experience.
