About us
Magic Travels DMC is an award-winning luxury destination management company, with an outstanding history and culture, who have been offering tailor-made holidays, private tours, journeys of discovery, arrangements for conference and incentive groups, and group adventures for discerning travellers since 1985.
Key Responsibilities
- Tour Planning and Product Development:
- Design and create new, innovative, and competitively priced tour packages based on market trends and customer feedback.
- Customize existing itineraries to meet specific client requests and preferences.
- Conduct research on destinations, attractions, and activities to ensure up-to-date and compelling tour offerings.
- Operations and Logistics Management:
- Oversee all logistical aspects of tours, including booking flights, accommodations, transportation, and activities.
- Manage reservations and confirmations with a high degree of accuracy and attention to detail.
- Troubleshoot and resolve any issues that arise during tours, such as flight delays, lost luggage, or unexpected changes to an itinerary.
- Ensure all necessary travel documentation (visas, permits, insurance) is in place for clients and tour groups.
- Client and Supplier Relations:
- Serve as the primary point of contact for high-value clients, travel agencies, and corporate partners.
- Negotiate rates and service agreements with hotels, airlines, transportation companies, and local guides to ensure cost-effectiveness and quality.
- Build and maintain strong, long-term relationships with vendors and partners.
- Handle client inquiries, complaints, and feedback promptly and professionally.
- Financial Management:
- Prepare and manage tour budgets and quotations.
- Monitor financial performance of tours to ensure profitability.
- Process invoices and payments to suppliers in a timely manner.
- Track and report on sales and financial metrics.
- Leadership and Team Support:
- Mentor and train junior tour operators and support staff.
- Lead and motivate the operations team to achieve targets and maintain high standards of service.
- Contribute to the strategic planning and development of the company's tour offerings.
Qualifications and Skills
- Experience:
- Minimum of 5 years of experience in a tour operations or similar role within the travel and tourism industry.
- Proven experience in managing complex travel arrangements and large-scale tour groups.
- Experience in a leadership or supervisory role is highly desirable.
- Education:
- Bachelor's degree in Tourism, Hospitality Management, Business Administration, or a related field is preferred.
- Skills:
- Extensive Destination Knowledge: In-depth knowledge of popular travel destinations, including their culture, history, and key attractions.
- Communication: Excellent verbal and written communication skills for interacting with clients, vendors, and team members.
- Negotiation: Strong negotiation skills for securing favorable rates and agreements.
- Problem-Solving: Exceptional ability to handle unforeseen challenges and make quick, effective decisions under pressure.
- Organizational: Superb planning, organizational, and time-management skills with a keen eye for detail.
- Technical Proficiency: Proficiency in travel booking systems (GDS), tour management software, and Microsoft Office Suite (especially Excel).
- Languages: Fluency in , English is required; proficiency in additional languages is a significant advantage.
- Customer Service: A strong commitment to delivering a high level of customer satisfaction.
