Service Advisor- Commercial Vehicle - UAEN

The job holder is responsible for receiving and delivery of customer vehicles to ensure service is provided in line with dealer policies and procedures. The role involves coordination and follow-up with the Workshop, Parts and delivery team and achieving set labour and spare parts targets as required. The job holder acts a liaison between the customer and the concerned departments.

Profitability

Promote Service Contracts/other service products (up selling) to achieve financial/non-financial targets (labour sales/RO Nos/Service campaign targets)

Process

• Receive, inspect and deliver as per customer requirements to avoid any disagreements at the time of vehicle delivery.
• Ensure timely closure of Job Cards to reflect the accurate sales figure.
• Adhere to standard operating procedures to avoid any internal / external customer dissatisfaction.
• Update customer records for correct invoicing and for service requirements.
• Ensure that the jobs / service details are explained to the customer to justify the costs incurred.
• Develop and maintain long term relationship to enhance customer retention.
• Ensure resolution of repeat customer complaints on priority to maintain optimum customer satisfaction.
• Verify service jobs are carried out as per customer requirements to ensure customer satisfaction.
• Handle accident repairs as per set procedures and obtain prior approvals as required.

Qualifications

High School Certificate/ Diploma (12 years of schooling education)

Automotive Technology Diploma as applicable to the BU

Experience

Minimum 5 years hands-on experience in workshop repair and operations in a reputed automotive dealership, out of which 1-2 years must involve customer interface