Job Description
PRIMARY RESPONSIBILITIES:
- Answers the call and explains about menu items, making recommendations upon request. Provides the explanation or clarification of the items on the menus to promote the revenue of the outlet.
- Serves food and beverage to guests according to prescribed service standards and procedures with emphasis on speed and accuracy.
- Assists in setting up and taking down tables and chairs, ensures guest's utmost convenience with food setting
- Checks with customers to ensure that they are enjoying their meals and takes action to correct any problems.
- Collects the food upon guests request or after a certain amount of time to ensure that food are not left outside the guest room and start giving bad odor or image.
- Cleans and maintains equipment, tools, fixtures, service area in station assigned.
- Maintains the cleanliness and service supply at the service station to ensure prompt and effective operation.
- Familiarizes with all equipment in the outlet, the proper handling and usage.
- Works split shifts as assigned
- Responsible of mini bar replenishment and posting to POS.
- Provides assistance to co-employees within food & beverage and amongst other departments in the performance of tasks to foster team work and success for the Hotel.
- Reports any unusual incident, guest complains, lost and found, breakage and losses to the Room Service Supervisor.
- Generates higher revenue through up-selling techniques and skill.
- Attends the briefing, meetings and training organized by the hotel management to develop and improve the service skills and knowledge.
- Performs any other duties assigned by the immediate superior, which leads to guest satisfaction and profit for the hotel
