Job Code: 5811
Job Title: Service Ambassador(Arabic)
Job Location: Multiple location in UAE
Experience: 1 year (Fresher candidates in UAE/fresh graduated candidates are accepted subject to provide attested education certificate)
Contract: 1 month (Candidate must be on sponsor visa)
Responsibilities
- Welcome & greet the walk-in customers and inquire and understand his/her needs.
- Customer Guidance & Managing Floor.
- direct clients to alternative channels (Digital Channels).
- ensure client have all needed docs before wasting time in waiting and taking queue.
- Handle the customers in a pleasant manner and escort them to the concerned staff.
- problems evaluation.
- Customer anger management.
- Branch Assistance and Support.
- Ambassador to handle the QMS Tokens
- Provide assistance to Help Desk counters.
- Manage the Queue at teller counters and waiting time at customer service areas
Specialist Skills / Technical Knowledge Required For This Role
- Broad knowledge of Retail Banking financial products & services
- Fair knowledge of Operational Policies & Procedures
- Excellent knowledge in alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
- Excellent communication skills to explain the steps to customers in easy, simple and clear way and persuade them to use the alternative channels
- Good Knowledge of UAE banking practices, regulations & risks
- Fair knowledge of service standards
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- Knowledge of Cross Sales
- Computer skills
