We are looking for SME Service Delivery Manager based in Ajman, UAE for 1 year and extendable contract.
Job Description
Position SME SDM
The Service Delivery Manager is responsible for overseeing the end-to-end delivery and operational support of private network solutions for enterprise and government customers. This role ensures that customer-specific projects are executed efficiently, operational issues are resolved promptly, and internal teams are aligned to meet customer expectations. Acts as the central point of contact for all customer-related activities, coordinating across engineering, operations, and external stakeholders.
Responsibilities
- Lead the planning, execution, and delivery of private network projects (e.g., LTE/5G, VPN, SD-WAN) for multiple customers.
- Ensure projects are delivered on time, within scope, and aligned with customer requirements and SLAs.
- Manage project documentation, milestones, risk assessments, and change control processes.
- Serve as the primary point of contact for assigned customers throughout the service lifecycle.
- Track and follow up on operational issues, incidents, and service requests raised by customers.
- Ensure timely resolution of customer issues by coordinating with internal operations, engineering, and support teams.
- Conduct regular service reviews and performance reporting with customers.
- Interface with internal departments to ensure customer needs are met.
- Escalate and drive resolution of critical issues impacting service delivery or customer satisfaction.
- Align internal resources and priorities to support customer-specific requirements.
- Identify opportunities to improve service delivery processes and customer experience.
- Ensure compliance with telecom regulations, internal policies, and contractual obligations.
Requirements
Education: Master Degree, Bachelors Degree in Communication, Computer or Electronic Engineering or equivalent
Experience: 10 Years in telecommunication
