Job Code : 5867
Position Title : Service Desk Analyst
Experience : 3 to 5 yrs
Location : Abu Dhabi
Language : English
Education
: Bachelor's degree
Responsibilities
- 35 years Service Desk experience in enterprise environment
- Experience using ServiceNow ITSM platform
- Strong understanding of ITIL v4 principles
- Experience in SLA-driven environment
- Exposure to regulated or financial services / trading environment preferred
- Strong troubleshooting methodology
Desirable
- ITIL Foundation Certification
- Experience supporting ETRM or trading systems
- Experience in energy, financial services or oil & gas sectors
- Knowledge of identity governance and access controls
