Service Desk Specialist (Asset Management)

. Provide Technical support for users

Manage and support the installation of desktop computers and accessories.

Assisting infrastructure engineers with technical support for networks and infrastructure.

Support in preparing audio and visual systems for meeting rooms.

Support in preparing and installing networks, infrastructure, desktop computers and accessories.

Support in preparing printers and telephone communications devices.

Provide all levels support monitoring and managing tickets.
. Answer IT Service Desk calls and emails, providing solutions and/or escalating requests and problems to designated second level responders.

Complete tickets for IT Service Desk inquiries and follow-ups to ensure tickets are updated and acknowledged to the point of verifying completion and closing them out.

Limiting the management of IT assets

Requirements

Practical experience in the field of information technology for a period of not less than 3 years.

Degrees in the field of computer science, network engineering, IT infrastructure, and technical support.

Experience in dealing with assets and devices.

ITIL Expert (Must).

MCSA Certified (Must).