-Provide technical support for users.
-Manage and support the installation of desktop computers and accessories.
-Assisting infrastructure engineers with technical support for networks and infrastructure.
-Support in preparing audio and visual systems for meeting rooms.
-Support in preparing and installing networks, infrastructure, desktop computers, and accessories.
-Support in preparing printers and telephone communications devices.-Provide all levels of support for monitoring and managing tickets.
- Answer IT Service Desk calls and emails, providing solutions and/or escalating requests and problems to designated second level responders.
-Complete tickets for IT Service Desk inquiries and follow-ups to ensure tickets are updated and acknowledged to the point of verifying completion and closing them out.
Requirements
- Practical experience in the field of information technology for a period 1-2 years.
- Degrees in the field of computer science, network engineering, IT infrastructure, and technical support.
- ITIL Expert (Must)
- MCSA Certified (Must)
