Service Manager

Service Manager

On behalf of our client, we are looking to hire Service Managers for a leading automotive group in Saudi Arabia.

About the Role

The Service Manager will be responsible for leading aftersales service operations while ensuring a premium customer experience aligned with global automotive standards. The role focuses on workshop efficiency, operational performance, customer satisfaction, and service profitability.

Key Responsibilities:

• Manage end-to-end service operations and ensure a smooth customer journey.

• Implement OEM aftersales standards, policies, and operating procedures.

• Maintain high service quality and a premium customer experience.

• Monitor workshop capacity, productivity, and repair turnaround time.

• Track operational KPIs and improve service performance.

• Drive customer satisfaction, service retention, and loyalty programs.

• Manage customer escalations and ensure proactive communication.

• Achieve service revenue and labor sales targets.

• Improve technician productivity and First-Time Fix Rate.

• Monitor repair quality and minimize repeat repairs.

• Ensure compliance with warranty policies and accurate warranty claims.

• Maintain service documentation and support OEM audits when required.

• Lead service advisors, workshop controllers, and technical teams.

• Develop team capability through training and performance coaching.

Requirements:

• Bachelor's degree in Automotive Engineering, Mechanical Engineering, or a related technical field.

• Must hold a technical engineering qualification.

• Must be registered with the Saudi Council of Engineers.

• 8–12 years of experience in automotive aftersales or service operations.

• Minimum 4–6 years in a dealership service leadership role.

• Experience with premium or technology-focused automotive brands is preferred.

• Strong operational management, workshop leadership, and financial awareness.

• Excellent customer management and problem-solving skills.

• Professional English communication skills are required.