Service Operations Specialist

Core Responsibilities:

1. Responsible for the development planning and optimization of after-sales network in Middle East & Africa (MEA) region.

2. Monitor and improve the operation of MEA after-sales network.

3. Lead the inspection and evaluation of distributors service capabilities in MEA, formulate rectification plans and promote implementation.

4. Lead the service capability evaluation for new distributors, negotiation, signing and renewal of after-sales service agreements.

5. Monitor and improve customer satisfaction in MEA region.

6. Formulate and implement the annual after-sales work plan for MEA market.

7. Track and research after-sales policies, regulations and market information in MEA region.

8. Lead the after-sales preparation work for new car launches in MEA market.

Job Requirements:

1. Education: Bachelor's degree or above, with 5+ years of relevant work experience in channel management and marketing.

2. Work Experience:

Candidates with 5+ years of relevant background in store sales, store management, channel development are preferred.

Possess basic knowledge of the automotive industry, as well as experience in marketing management and channel management.

3. Competencies:

Strong communication, coordination and quick response capabilities in emergency situations;

Overall coordination ability: Strong cross-departmental and cross-team communication and coordination capabilities, able to coordinate various resources to maximize value;

Excellent written and spoken English skills, with English as a working language.

Proficient in Microsoft Office.

Thank you for considering joining our team! We look forward to hearing from you and hope you become a part of our company. If you are interested in the position, please apply now or send your resume to [Confidential Information]. We are excited about the possibility of working together to create a bright future!