Service Performance Chief Specialist - UAE National

* Service Ownership: Ensure optimal platform performance, availability, and reliability

* Leadership: Lead the transition of digital platform projects into operations and oversee financial operations

* LA/OLA Management: Ensure compliance with service level and operational level agreements

* Risk Management: Identify, assess, and mitigate operational risks

* Incident Management: Manage incidents and ensure timely resolution

* Performance Monitoring: Track and analyze key performance indicators (KPIs)

* Process & Service Improvement: Drive continuous optimization of operations and service delivery

* Automation: Implement tools to enhance incident management and reporting efficiency

* Compliance & Security: Ensure adherence to security, data privacy, and governance policies

* Disaster Recovery: Manage disaster recovery plans and conduct regular drills

* Stakeholder & Team Management: Act as a key liaison between operational teams and stakeholders, ensuring smooth coordination

Job Offer

* A senior leadership role in a prestigious government entity driving digital transformation

* Opportunities for professional development in service performance, automation, and operational excellence.

Requirements:

* Extensive experience in service performance management, IT operations, and digital platform management

* Strong leadership skills with experience in transitioning digital projects into operations

* Expertise in risk management, SLA/OLA compliance, and performance monitoring

* Proven ability to lead teams, mentor professionals, and collaborate with cross-functional teams

* Strong analytical mindset with experience in incident management, automation, and process improvement

* Knowledge of compliance standards, disaster recovery, and governance policies