We are looking for a skilled Service Specialist responsible for providing technical support, maintaining service operations, and ensuring systems and services run efficiently.
Key Responsibilities
- Provide technical support and maintain service operations.
- Monitor systems and services to ensure availability and performance.
- Troubleshoot and resolve service-related incidents and issues.
- Coordinate with technical teams to resolve complex problems.
- Maintain service documentation and operational procedures.
- Support system maintenance, updates, and improvements.
Qualifications & Requirements
- Bachelor's degree in Information Technology, Computer Science, or related field.
- Minimum 5 years of experience in technical support or service operations.
- Strong troubleshooting and analytical skills.
- Familiarity with IT infrastructure and service management tools.
- Good communication and teamwork skills.
