ServiceNow Architect

Greetings from Tata Consultancy Services!

Join us and be part of TCS's AI Cloud transformation journey!

About the Unit:

TCS Cloud is accelerating the shift to an AI-powered, cloud-first future. As a strategic transformation partner to the world's leading enterprises, it is helping businesses reimagine their core, modernise platforms, unlock data-driven intelligence, and scale innovation through cloud, AI, cybersecurity, automation, and digital engineering. By combining deep industry expertise with cutting-edge technologies, TCS Cloud is enabling the rise of agile, resilient, and intelligent enterprises built to thrive in a rapidly evolving digital world.

Job Title : ServiceNow Architect

Job Location : Hyderabad/Chennai

Experience required : 10+ YEARS

Job Description:

1. Lead discovery workshops; capture functional & nonfunctional requirements (security, availability, performance, compliance) per tenant/domain.

2. Author MSP architecture: domain model, ACL strategy, integration architecture, CMDB/CSDM blueprint, and support model.

3. Define tenant onboarding/offboarding process: catalog, domains, roles, groups, data segregation, and guardrail checks.

4. Establish DevSecOps for ServiceNow: branching, update sets hygiene, Source Control, ATF suites, CI/CD gates, and rollback procedures.

5. Plan upgrades/patches with change governance; coordinate cloning schedules; execute regression plans with ATF/automated tests.

6. Own CMDB health and CSDM alignment; set measurable targets and remediation plans.

7. Run integration governance: credentials vaulting, MID server sizing, error handling, and observability dashboards.

8. Publish SoWs, design artifacts (HLD/LLD), RACI, and operational runbooks; chair design reviews and CAB/ARB where needed.

9. Coach developers/admins; enforce coding standards, performance best practices, and secure configurations.

10. Engage with vendors and ServiceNow store/app providers; evaluate addons and manage licensing.

11. Report KPIs to leadership; continuously improve MSP maturity (automation, reliability, cost).

Research Study: Cloud strategy and transformation-https://www.tcs.com/what-we-do/services/consulting/cloud-strategy-transformation