ServiceNow Developer

About WhiteCrow

We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client's in-house talent acquisition teams.

About our client

Our Client operates in the Food and Beverage Manufacturing Industry, with its headquarters rooted strongly in the United States. It has its branches spread to more than 70 countries, providing employment to more than 1,60,000 people all over the world. They fall in the Top 10 Largest Agricultural Companies in the World 2020. Their core business is to connect producers and users with agricultural needs, around the world, and also offer risk management solutions and other services for farmers.

As a ServiceNow Developer, you will be responsible for...

• Owning end-to-end technical delivery of SAM Pro capabilities including enhancements, defect management, and platform optimization.
• Configuring, developing and maintaining Service Now modules, including SAM Pro, HAM Pro, and CMDB, in alignment with business requirements.
• Designing and maintaining integrations with SCCM, Intune, Active Directory, Cloud platforms, and procurement & contract systems.
• Supporting configuration and tuning of software normalization, reconciliation rules, and license models within SAM Pro.
• Ensuring integrity and quality of data across discovery, CMDB, and entitlement sources.
• Developing automation for SAM use cases such as license harvesting, compliance tracking, and request fulfilment optimization.
• Designing and implementing workflows, Flow Designer automation, business rules, client scripts, UI policies and notifications while following Service now best practices.
• Maintaining technical documentation, participating in platform upgrades and releases, and contributing to continuous improvement initiatives focused on platform stability, user experience and efficiency.

What you already have...

• Bachelor's degree in IT or Computer Science.
• 5+ years of total experience, with at least 3 years of hands-on Service Now development experience.
• Experience working with ServiceNow SAM Pro modules including normalization, reconciliation, and content service, is preferred.
• Hands on with JavaScript, ServiceNow scripting, CMDB data model and platform security concepts.
• Experience with Flow Designer, Integration Hub, and REST/SOAP APIs.
• Understanding of Software Asset Management Lifecycle with exposure to discovery tools, software normalization and software reconciliation concepts.
• ServiceNow Certified System Administrator (CSA) is preferred.
• ServiceNow SAM Implementation Specialist (CIS) certification is highly desirable.
• Excellent communication and ability to work independently as an individual contributor and collaborate effectively with cross-functional teams.