Position: ServiceNow Technical Consulting Specialist
Location: Saudi Arabia
Are you passionate about transforming business operations with ServiceNow
Join Plat4mation Saudi Arabia as a ServiceNow Technical Consulting Specialist and help top-tier clients unlock the full potential of the ServiceNow platform.
About the Role :
ServiceNow Technical Lead (ITOM & GRC)
As a ServiceNow Technical Lead , you'll work closely with clients to understand complex business challenges and design impactful, scalable solutions across the ITOM and GRC modules of the ServiceNow platform. You will lead end-to-end implementations, act as a strategic advisor, and guide clients in aligning their ServiceNow initiatives with industry best practices and organizational goals. This is a hands-on leadership role requiring both technical expertise and consultative finesse.
Key Responsibilities
- Lead the end-to-end implementation of ServiceNow ITOM (Discovery, Event Management, Service Mapping) and GRC (Risk, Policy & Compliance, Audit Management) modules.
- Facilitate client workshops to gather and analyze requirements, define solutions, and align technical delivery with business objectives.
- Design, configure, and customize ServiceNow solutions to support IT operations, compliance, and risk management.
- Collaborate with client stakeholders, including C-level executives, to define roadmaps, drive adoption, and ensure business value.
- Guide and mentor junior consultants and developers, ensuring best practices are applied throughout delivery.
- Deliver training, documentation, and post-implementation support to ensure long-term success and platform maturity.
- Identify opportunities for continuous improvement and innovation in client environments.
What We're Looking For
- 5+ years of hands-on ServiceNow experience, with strong delivery experience in ITOM and/or GRC.
- Deep understanding of ITIL, IT operations, governance, risk, and compliance frameworks.
- Proven track record of delivering complex ServiceNow projects with a focus on business value and platform optimization.
- Strong workshop facilitation, stakeholder management, and solution architecture skills.
- Excellent communication and leadership capabilities.
- Experience working in agile environments and collaborating with cross-functional teams.
- Required Certifications: ServiceNow CSA, and CISITOM and/or CISGRC.
- Bachelor's degree in Computer Science, Information Systems, or a related field.
What You'll Get
- Competitive salary with performance-based bonuses.
- 22 days of paid leave.
- State-of-the-art laptop and tech setup.
- Flexible working arrangements and a dynamic work culture.
- Global exposure with rapid growth opportunities.
- Team events, hackathons, and ongoing learning initiatives.
About Plat4mation
Plat4mation is a global Elite ServiceNow Partner, specializing in digital transformation through the full ServiceNow suite. With over 500 experts across 10 offices worldwide, our mission is to make work flow smarter, faster, and better for our clients.
Ready to make an impact with ServiceNow Apply now and become part of our growing team!
