Company: Armada
Location: Mokattam, Cairo
Job Summary:
Armada is seeking a Social Media to monitor, manage, and respond to interactions across our social media platforms. The ideal candidate will ensure timely, professional engagement with users while maintaining the brand's tone and community guidelines.
Key Responsibilities
- Monitor comments, messages, and mentions across all social media platforms
- Respond to customer inquiries, complaints, and feedback in a timely and professional manner
- Moderate user-generated content according to company and platform guidelines
- Escalate sensitive or complex issues to the relevant internal teams
- Maintain brand voice and communication standards
- Track and report recurring issues, FAQs, and engagement trends
- Support the social media and customer support teams as needed
- Assist in crisis management and reputation monitoring
Requirements
- 13 years of experience in social media moderation, customer service, or online community management
- Strong written communication skills in English (Arabic is a plus)
- Ability to handle negative comments and complaints professionally
- Familiarity with social media platforms (Instagram, Facebook, TikTok, Twitter/X, LinkedIn)
- Basic computer and CRM skills
- Ability to work shifts, weekends, or holidays if required
Package & Benefits:
- Competitive basic salary
- Medical insurance
- Social insurance
