Social Media & PR Manager

Kitopi is a creator of magical food experienceswe discover, create, and curate homegrown brands from the region, for the region.

With a purpose to satisfy the world's appetite to create joy, Kitopi owns and operates a diverse portfolio of over 200+ brands. These brands are either created, discovered, or curated with their customers in mind.

Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. By July 2021, Kitopi achieved Unicorn status, becoming the fastest company in the MENA region to reach this milestone.

Kitopi's growth has been fueled by its innovative and scalable software solutions. Kitopi's kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS), an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region.

With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, and its Engineering Hub in Krakow, Poland.

Job Summary:

As Content & Production Manager, you will execute & oversee the planning, production, and delivery of creative content across Kitopi's brands and marketing channels. You'll balance hands-on creative direction with project and team management, ensuring content aligns with brand standards, campaign objectives, and business goals. This role requires a mix of creativity, leadership, and operational excellence.

What You'll Do

• Act as a community advocate for Kitopi brands, fostering positive engagement and building a loyal social media following.
• Develop and execute tactical social media strategies, including influencer partnerships, content planning, and paid media support.
• Manage end-to-end content calendars: plan, create, edit, schedule, and publish social media content across platforms (Instagram, TikTok, LinkedIn, Facebook, X, etc.).
• Write engaging social copy aligned with brand voice and campaign objectives.
• Analyze social media performance to identify trends, optimize content strategies, and drive audience growth and engagement.
• Conduct social listening to monitor brand sentiment, customer conversations, competitor activities, and emerging trends.
• Create content strategies tailored to different audience demographics, ensuring relevance and resonance across regions.
• Collaborate with marketing, brand, and creative teams to ensure cohesive storytelling and brand voice across all consumer touchpoints.
• Research and identify consumer insights and behavioral trends to enhance engagement strategies and content ideation.
• Actively monitor social media conversations, analyze platform-specific behaviors, and adapt strategies accordingly.
• Support public relations initiatives by coordinating media outreach, assisting in press release distribution, and managing influencer engagement where applicable.

What We Are Looking For

• Required Qualifications:Bachelor's degree in Marketing, Communications, Public Relations, or a related field.
• Minimum 2 years experience in social media management, community management, or public relations.
• Strong verbal and written communication skills in both English and Arabic.
• Proven experience managing social content calendars, influencer activities, and cross-platform community engagement.
• Strong understanding of social media platform algorithms, trends, best practices, and emerging formats.
• Ability to translate customer insights and performance data into actionable content and engagement strategies.
• Skilled in content creation (basic photography/videography/editing is a plus) and familiar with social performance tracking tools.
• Experience with social listening tools and sentiment analysis platforms is an advantage.
• Ability to manage multiple projects simultaneously with high attention to detail and deadlines.
• Entrepreneurial mindset, self-starter attitude, and strong collaboration skills.

Benefits

- Extensive learning opportunities with hard and soft skill training to help you improve and challenge yourself.

- Be involved in customized workshops run by the Kitopi Academy.

- Have the chance to work in an international, diverse, and inclusive environment.

- Become part of one of the most caring communities out there.

- Free and unlimited access to a nutritionist.

- No Dress Code! (T&C applies).

- The famous team activities and social events bursting with fun

- Inclusive private health insurance.

- Up to 50% discount on Kitopi brands.

- Annual leave as per the company policy.

Additionally, we offer:

- Wellness spaces designed for mothers inclusive for all.

- Monthly well-being programs to nurture your mental and physical health.

- Informative and empowering webinars to support your growth.

- Social Thursdays and Fridays across markets to gather and connect with colleagues.

Recruitment Process and Timeline

First, you apply, and our talent attraction team will review your profile. If your profile matches our requirements, you will receive a link to schedule a meeting with a recruiter at your convenience. This meeting is an opportunity for you to share more about yourself and for us to get to know you better.

If you are shortlisted, you will meet with our hiring managers. Depending on the role and its requirements, you may need to attend 2-3 interview rounds. These rounds could include a case study, role-play, trial assignment, or live coding session, which will be communicated to you in the initial conversation.

Upon successful completion of the interview rounds, your recruiter will contact you to discuss the offer. We aim to complete this process within 2-3 weeks.

So, what does it really mean to work at Kitopi

We are constantly striving to make Kitopi the best place to work, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.

Kitopi is an equal-opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. Whether you are a seasoned professional, a recent graduate, or someone looking to return to the workforce after a break, we encourage you to apply. We celebrate rich diverse backgrounds, lifestyles, and cultures and have a 0-tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we are all proud to work for.

Customer-obsessed and tech-enabled, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world's appetite.