Job Description
The Software Developer & Systems Engineer plays a key role in ensuring system stability, infrastructure reliability, and business continuity.
This position is responsible for supporting day-to-day technical operations, monitoring system performance, resolving technical issues, and contributing to continuous improvement across IT environments to maintain high availability and operational efficiency.
Job Responsibilities
- Provide technical support and ensure continuous system availability and business continuity.
- Monitor network performance and maintain system integration across platforms.
- Oversee hardware functionality and ensure optimal operational efficiency.
- Conduct Root Cause Analysis (RCA) to identify and resolve technical issues effectively.
- Support end users and troubleshoot system-related concerns.
- Manage and track incidents through ticketing systems, escalating issues to service providers when necessary.
- Coordinate with supervisors and internal teams regarding network, infrastructure, and server requirements.
- Maintain accurate technical documentation and contribute to process improvement initiatives.
- Ensure compliance with IT policies, security standards, and operational procedures.
Job Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 35 years of relevant professional experience.
- Experience in database management.
- Solid understanding of networking concepts and server fundamentals.
- Experience working with distributed systems and infrastructure environments is preferred.
Required Skills
- Strong troubleshooting and problem-solving abilities.
- Solid understanding of networking concepts and server infrastructure.
- Experience with database systems and performance optimization.
- Proficiency in system monitoring tools and IT Service Management (ITSM) practices.
- Ability to perform Root Cause Analysis (RCA) and implement effective solutions.
- Strong analytical and critical thinking skills.
- Ability to work under pressure and manage multiple priorities effectively.
- Excellent communication and collaboration skills.
- Detail-oriented with a strong commitment to continuous improvement and operational excellence.
