Spa Supervisor

A Spa Supervisor / Head therapist is responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience while achieving sales revenue targets.

What will I be doing
As a Spa Supervisor / Head therapist, you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience. A Spa Supervisor / Head therapist will also be required to achieve sales targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Interact and communicate effectively with clients, members, team members, guests, and management team
• Ensure team works to meeting department sales targets and ensure that sales are recorded accurately
• Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
• Comply with hotel security, fire, and health and safety regulations

What are we looking for
A Spa Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Experience working in the spa industry
• Relevant qualifications for the role
• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Passion for customer service
• Relevant qualifications