Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
Job Title: Spa Therapist
Department: Spa & Wellness
Reports to: Spa Manager
Property: Shebara Resort
About Us
Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaborationvalues that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
The Role
As a Spa Therapist, you will be responsible for providing high-quality, therapeutic treatments that exceed guest expectations and reflect the luxury standards of Red Sea Global Hospitality. You will ensure that every guest's experience is personalized, tranquil, and rejuvenating, delivering world-class service with expert knowledge and professionalism. As part of the spa team, you will also maintain the cleanliness of your work area, ensure the effective use of spa products, and actively contribute to maintaining the relaxing, serene atmosphere that our resort is known for.
At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.
Key Areas of Responsibilities
Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As Spa Therapist, you will need to:
- Perform a variety of professional spa services such as massages, facials, body treatments, and other wellness therapies to the highest standards.
- Provide a personalized guest experience by offering recommendations based on guest preferences, treatment history, and wellness goals.
- Ensure all treatments are administered safely and effectively, ensuring the highest standards of hygiene and sanitation.
- Deliver treatments that exceed the guests expectations, ensuring relaxation, comfort, and satisfaction throughout their experience.
- Maintain an in-depth knowledge of the spa's menu, including all services, products, and treatments, and be prepared to suggest appropriate treatments based on guests needs.
- Prepare and maintain the treatment rooms, ensuring they are clean, well-organized, and stocked with the necessary supplies before and after each treatment.
- Ensure the proper use of spa products and equipment, and handle them with care to ensure their longevity and efficiency.
- Maintain a professional and positive attitude, demonstrating attention to detail, consistency, and empathy in every guest interaction.
- Assist guests with pre- and post-treatment instructions, such as skin care routines and wellness advice, to enhance the benefits of the treatment.
- Keep records of guest preferences, treatment histories, and specific requests, ensuring a personalized approach with each visit.
- Follow all safety, health, and hygiene guidelines, ensuring a safe and clean environment for both guests and team members.
- Proactively contribute to spa retail sales by recommending products to guests that complement their treatment or wellness needs.
- Maintain a high level of professionalism by adhering to dress code, grooming standards, and company policies at all times.
- Ensure the confidentiality of all guest information, including preferences, treatment history, and special requests.
- Assist with the promotion of the spa and wellness offerings, participating in special events, seasonal promotions, and other marketing initiatives.
- Collaborate with other spa team members and departments to ensure that the guest experience is seamless, from booking to treatment to check-out.
- Maintain the spa's ambiance, contributing to a peaceful, rejuvenating atmosphere for guests through both your demeanor and actions.
- Report any guest feedback or concerns to the Spa Manager in a timely manner, working with the team to resolve any issues promptly and professionally.
- Perform additional duties and tasks as required to ensure the smooth operation of the spa and wellness services.
In Return, What We Offer
- Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
- Competitive compensation package.
- Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
- Health Insurance coverage whilst in service.
- A supportive and inclusive work environment that values diversity and collaboration.
- Employee Recognition Programs.
- Daily meals on duty and uniform dry-cleaning services.
- Year-round events of social, wellness programs, charity drives, and sports activities.
Accessibility and Adjustments
We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
