Specialist

Job Purpose:
Responsible for handling all student services and acting as a single point of contact between undergraduate students and ESLSCA, coordinating all kinds of requests and resolving issues or complaints in a timely manner maintaining ESLSCA professional image.
Job Responsibilities and Tasks:
Receives the List of all the newcomers from admissions, revises the documents of each case and follows-up to complete the student s files.
Receives course schedules from Academic Affairs for each semester and supports in assigning the Academic Plan of each student.
Supports students in the registration process, ensures that no clashes in class timings and applies class schedules on the related systems.
Supports in calculating and keeping track of the number of ECTs of each student
Receives the list of students passing to the next year and keeping track of any outstanding financial amounts.
Supports in making any individual or generic students announcements.
Handles with IT taking students personal pictures and all the ID issuance process.
Coordinates with the Examination Unit the Students lists entering the final and all other exams, and sends the exam details to students accordingly.
Coordinates with the Registrar office; handling all kind of certificate issuance, official documents requests, and grades uploading on the related systems.
Handles with the University clinic the process of Sick leaves and excuses for undergraduate students.
Supports in the preparation of traveling students lists, and coordinating with the International relations office all the procedures related to the study abroad trips.
Handles all students requests in a timely manner (Three- days period).
Acts as a single point of contact for all student requests, inquiries or complaints and handles with all concerned departments/ Offices.
Resolves students complaints in an efficient and timely manner.
Coordinates assignments, case studies and projects on portal between Instructors and students.
Reviews Grade sheets and submits them to Academic department for fulfilling the required approvals.
Develops analytics and other reports on a course by course basis.
Maintains all classes information on all used Platforms.
Performs any other ad-hoc tasks that might be assigned by the direct Manager.

Desired Candidate Profile

Profile:
Bachelor Degree in Business Administration or any relevant field.
0 2 years of experience in Customer Services, Call Centers & Student Services
Experience in Educational Institutes is preferable.
Accuracy and attention to details
Excellent Communication Skills
Excellent Customer support and handling Skills
Excellent Problem Solving Skills
Excellent level of English Language.
Previous Knowledge with Learning Management systems is preferred.
Good knowledge of all MS. Applications (Word, PowerPoint, Excel )
Five Days a week

Education:
Bachelor of Business Administration(Management)
Gender:
nm
Nationality:
Any Nationality