About noon
noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now marketplaces for food delivery, quick commerce, fintech, and fashion. noon is a work in progress; we're six years in, but only 5% done.
noon's mission: Every door, every day
About noon Food
Noon Food is a restaurant-first platform on the noon app, offering fair commissions, a sustainable program, and operating flexibility for the food and beverage industry in the Middle East. Noon Food is expanding its ecosystem through a new growth initiative focused on deepening restaurant partnerships and unlocking additional value for merchants and customers.
About the Role
We are looking for an Operations Specialist to manage and support a portfolio of restaurant partners, ensuring seamless day-to-day operations, strong performance, and high partner satisfaction. This role is highly operational, partner-facing, and data-driven, requiring close collaboration with restaurants and internal teams.
What you'll do
- Act as the main point of contact for restaurant partners, handling operational and technical support requests.
- Design, build, and implement operational processes from scratch, including SOPs, trackers, and escalation frameworks.
- Create and manage automated dashboards and reporting systems to provide real-time visibility into partner performance and operational health.
- Monitor and manage daily, weekly, and monthly performance metrics, identifying gaps, root causes and improvement opportunities.
- Build and maintain data-driven processes and systems to proactively track performance, flag issues, and drive operational efficiency.
- Troubleshoot operational issues and coordinate with internal teams (tech, product, support) to ensure timely and effective resolution.
- Support restaurant partners with onboarding, training, setup, and ongoing operational processes.
- Ensure restaurant partners adhere to operational best practices, platform guidelines, and standard operating procedures.
What you'll need
- Bachelor's degree in Business, Operations, or a related field.
- 34 years of experience in operations, merchant support, F&B or hospitality roles
- Target-driven mindset with a consistent track record of achieving results.
- Solid working knowledge of MS Excel.
- Ability to work independently and collaborate across teams.
Who will excel
- We're looking for people with high standards who understand that hard work matters.
- You need to be relentlessly resourceful and operate with a deep bias for action.
- We need people with the courage to be fiercely original.
- noon is not for everyone; readiness to adapt, pivot, and learn is essential.
