Specialist, Quality Assurance

Job Purpose

JOB PURPOSE:
Manage the quality assurance initiatives, and process for all processes within all functions in the company,
with focusing the core business operations at 50 plus operations sites including supply & distribution
terminals, airports, SC locations and production plants, to ensure continuous improvement, system integrity
and customer orientation in line with the company strategies and policies.
Design, update, and monitor all the corrective actions and the consequences of process updates to eliminate
or reduce the non-conformities.
Ensure that the operational activities and Services are consistent with the requirements of Quality Operations
Manual and the regulations Industry, in addition to ADNOC DISTRIBUTION Rules and Standards. Ensure
that all applicable QMS/IMS requirements are fully implemented at all operations sections.
4. KEY ACCOUNTABILITIES:
Job Specific Accountabilities
Quality assurance & Audits
u2022 Supports all External & Internal Inspections performed by various agencies & regulators (IATA, GCAA,
ADAC, Customers, ISO, Internal Audit etc.) across the operations group, terminals & fuel depots.
u2022 Reports inspection results and recommendations to management and ensures closure-plan set and
completed within agreed timeframe.
u2022 Design, update, and monitor all the corrective actions and the consequences of process updates to
eliminate or reduce the non-conformities.
u2022 Carries out periodical inspections of Operations Facilities within the Company including customersu2019
facilities as and when requested by the Group Managers.
u2022 Co-ordinates and facilitates Quality assurance Audits and other external/internal audits and inspections.
Reports inspections results and recommendations to the Managers.

Job Specific Accountabilities

Carries out inspections of different locations/job sites to ensure ISO Operational procedures are
implemented and the employees have the competencies to perform the jobs, as requested by the
Operations Managers.
u2022 Asses & inspects the existing systems to ensure all requirements are met in order to retain applicable
Certifications by external organization such as ISO, OHSAS, JIG etc.
u2022 Assess and inspect existing systems to ensure all requirements are met to retain applicable
certifications (e.g., ISO, OHSAS, JIG). Conduct gap analyses and develop action plans to address any
deficiencies. Ensure that all systems are regularly reviewed and updated to maintain compliance with
certification standards.
u2022 Prepare detailed and accurate reports on quality assurance activities, audit findings, and corrective
actions. Ensure that all documentation is clear, concise, and compliant with regulatory and company
standards.
u2022 Conduct thorough gap analyses to identify deficiencies in current processes and systems. Develop and
implement Corrective and Preventive Actions (CAPA) to address identified gaps and mitigate risks.
Monitor the effectiveness of CAPA initiatives and adjust strategies as necessary to ensure continuous
improvement and compliance with quality standards.
u2022 Identify and assess risks related to quality assurance and develop mitigation strategies to address
potential issues. Ensure that risk management practices are integrated into all quality assurance
activities.
u2022 Ensures the closeout of actions from various inspections by maintaining regular follow-ups.
Collaborating closely with site managers to verify the implementation of corrective actions and assigning
specific responsibilities to promote accountability and efficiency.
Continuous improvement & Problem solving
u2022 Investigates customer complaints and follows up corrective/preventive actions and reports to the
Managers.
u2022 Carries out inspections of different locations/job sites to ensure Operational procedures are
implemented and the employees have the competencies to perform the jobs, as requested.
u2022 Recommend, monitor, and support the continuous improvement through the tools and methods for
evaluating, identifying, and correcting any quality affecting parameter.
u2022 Investigates serious operational problems and suggests suitable solutions.
u2022 Cooperates with Training Section to continuously improve the Operations Training Manual. Provides
Training on a regular basis covering safety practices, Incident Investigations, Safety Leadership, risk
assessment and others.
u2022 Ensures that all locations follow one HSE standard from technical and operational requirements.
Quality Management System
u2022 Conduct and design training and awareness sessions for Quality Initiatives and ISOu2019 objectives,
processes, and procedures to ensure aligned understanding among the related employees.
u2022 Consult on the functionsu2019 compliance to the companyu2019s Document Management System (ADMS), and
Record Management System in line with ISO 9001 requirements.
u2022 Design and update the Record Management Systemu2019s policies, file plans, record classification, record
retention and disposal in accordance with the local regulations and company policy.

Internal Communications & Working Relationships

. Functions
. Internal Audit
. Quality Control
. Customer Care
. Quality Management Systems
. Business Information Systems
. Policies & Procedures

External Communications & Working Relationships

. External Audit
. Certificate Issuers

Minimum Qualification

u2022 Bacheloru2019s degree in an engineering discipline.

Minimum Experience, Knowledge & Skills

u2022 8 or more years of experience in quality management preferable in oil and gas retail industry

u2022u00A0u00A0 u00A0Thorough understanding of ISO 9001 quality requirements
u2022u00A0u00A0 u00A0Hands-on Continuous Improvement, and Business Process Re-Engineering

Revenues/ Budget: As per approved financial budget
Direct Reports: As per organization chart
Indirect Reports: As per organization chart

Professional Certifications

Must Have: ISO 9001

u2022 ISO 9001 auditor Certifications etc..