Pipeline & Sales Performance Management:
- Partner with Corporate RMs to build, track, and manage a qualified pipeline for available corporate card products and its applicable use cases (e.g., T&E, procurement, supplier payments).
- Define pipeline governance, sales stages, KPIs, and reporting dashboards to ensure visibility and accountability.
- Support deal prioritization, opportunity sizing, and conversion tracking across large enterprise and government accounts.
- Drive disciplined sales cadence reviews with RMs and sales leadership to accelerate acquisition and activation Sales Incentives & Performance Framework.
- Design and operationalize sales incentive structures aligned to corporate card acquisition, activation, and usage targets.
- Work with sales leadership to embed card specific KPIs into RM scorecards and performance reviews Product Collateral & Go To Market Enablement.
- Develop, update, and maintain a comprehensive suite of sales enablement collateral, including pitch decks, use case playbooks, RM cheat sheets, brochures, and case studies tailored for large enterprise and government clients.
- Ensure collateral clearly articulates value propositions, pricing models, implementation journeys, and client benefits across different corporate card use cases.
- Coordinate with product and marketing teams to ensure all materials are current, compliant, and aligned with bank and scheme branding RM & Sales Team Training.
- Design and deliver structured training programs for RMs and sales teams covering product features, target segments, sales playbooks, objection handling, and implementation processes.
- Conduct regular refresher sessions, onboarding training, and advanced workshops for priority RM teams and government coverage units.
- Act as a subject matter expert (SME) for corporate card solutions during client meetings and complex deal discussions Use Case Implementation Oversight.
- Oversee end-to-end implementation of corporate card use cases, including T&E, virtual cards, procurement cards, and supplier payments.
- Coordinate with product, implementation, technology, and operations teams to ensure timely and high-quality delivery.
- Ensure client requirements are translated into clear implementation plans, timelines, and success metrics.
- Act as an escalation point for implementation issues impacting sales momentum or client experience Customer Servicing & Post-Implementation Support.
- Oversee customer servicing teams supporting corporate card clients post-launch to ensure smooth onboarding, activation, and ongoing usage.
- Monitor service performance, client feedback, and issue resolution to protect revenue and drive portfolio growth.
