Role Purpose
The Stand Operations & Training Supervisor is responsible for the daily operational supervision, training, and performance monitoring of all company stands. The role ensures stands are consistently staffed, professionally managed, compliant with company standards, and generating quality leads through active agent engagement.
Key Responsibilities
Daily Stand Checks & Operational Supervision
- Conduct daily physical checks on all assigned stands.
- Verify agent attendance, punctuality, and full shift coverage.
- Ensure stands are properly set up before operating hours, including branding materials, devices, and cleanliness.
- Monitor agent conduct, dress code, and professionalism at all times.
- Ensure agents are actively engaging clients and not misusing mobile phones.
- Observe client interaction and lead capture practices.
- Identify underperforming stands and provide immediate corrective guidance.
- Enforce stand rules and company policies consistently.
- Escalate repeated violations, absenteeism, or misconduct to management and HR.
Stand Training & On-Site Coaching
- Conduct on-site stand training for new and existing agents, covering:
- Client approach and engagement techniques
- Lead qualification and capture procedures
- Brand representation and professional etiquette
- Support new joiners during their initial days on stand.
- Reinforce stand rules, company policies, and expected performance standards.
Stand Productivity & Performance Monitoring
- Track daily and weekly stand productivity, including lead volume and quality.
- Identify trends, gaps, and improvement opportunities.
- Work closely with Sales Managers to improve stand effectiveness.
- Monitor performance improvements following training or operational interventions.
Reporting & Coordination
- Prepare and submit daily and weekly reports covering:
- Stand attendance and compliance
- Training conducted
- Productivity observations and issues
- Coordinate with Sales, HR, and Operations on stand allocation, scheduling, and corrective actions.
- Provide regular feedback and recommendations to management.
Performance Metrics (Indicative)
- 9095% stand attendance and compliance rate
- Improvement in stand lead quality and agent engagement
- Number of stand training sessions conducted monthly
- Reduction in stand-related complaints or disciplinary cases
Compensation Structure (Indicative)
- Fixed salary
- Performance-based bonus, linked to:
- Compliance and attendance performance
- Stand productivity improvements
- Training effectiveness
Requirements & Skills
- Proven experience in Dubai real estate (sales, operations, or supervision)
- Strong understanding of stand operations and client-facing sales
- Confident communicator with training and coaching ability
- Firm, organized, and detail-oriented
- Able to work independently across multiple locations daily
Ideal Candidate Profile
- Former real estate agent, team coordinator, or operations-focused professional
- Strong on-ground presence and authority
- Practical, disciplined, and solutions-oriented
