Storage (SAN, NAS, ECS) - L3

Storage (SAN, NAS, ECS) L3

**Role Summary:** Own L3-level operations for Storage (SAN, NAS, ECS) within a highly regulated banking estate, ensuring availability, performance, security, audit readiness, and rapid recovery as per RTO/RPO.

**Key Responsibilities:**

- Provide L3-level support for Storage (SAN, NAS, ECS) in a mission-critical banking environment.

- Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements.

- Operate under ITIL processes (Incident/Change/Problem/Knowledge).

- Maintain high availability, performance, and security; participate in DR/BCP drills.

- Perform daily health checks, monitoring, and routine tasks using standard runbooks.

- Acknowledge and triage alerts; log and update tickets (ServiceNow/BMC) with accurate data.

- Execute backups/restores or routine jobs under change and supervision.

**Required Tools & Technologies:**

- Dell EMC Unisphere/PowerStore/Powermax, NetApp ONTAP/System Manager, HPE 3PAR/Primera SSMC

- SAN switch tools: Brocade Network Advisor, Cisco DCNM

- Object storage (ECS) admin consoles & S3-compatible tooling

- Monitoring: OEM vendor dashboards, Grafana/Prometheus, Nagios/Zabbix

**Relevant Certifications:**

- Dell/EMC, NetApp, HPE storage certifications (associate/professional)

- Brocade/Cisco SAN certs; AWS S3/Object Storage fundamentals (nice-to-have)

- ITIL Foundation

**Experience Requirements:**

- 12 years in platform operations/support in regulated environments (banking preferred).

**Soft Skills & Banking Behaviors:**

- Clear communication with operations, security, audit, and business stakeholders.

- Evidence-driven troubleshooting; strong documentation and runbook hygiene.

- Ownership mindset with 24x7 support readiness and on-call rotation participation.