Store Manager Fashion Retail
Job Summary
We are seeking an experienced Store Manager to oversee the daily operations of a fashion retail store. The ideal candidate will drive sales performance, lead and motivate the team, ensure excellent customer service, and maintain brand and visual merchandising standards.
Key Responsibilities
Store Operations
- Manage end-to-end store operations efficiently
- Ensure compliance with company policies and retail standards
- Maintain store cleanliness, display, and visual merchandising guidelines
Sales & Performance
- Achieve and exceed sales targets and KPIs
- Monitor daily sales, conversion rates, and customer footfall
- Implement effective selling and upselling techniques
Team Leadership
- Recruit, train, and supervise store staff
- Prepare staff schedules and manage attendance and leaves
- Motivate team members and conduct performance reviews
Customer Experience
- Deliver exceptional customer service at all times
- Handle customer complaints professionally and resolve issues promptly
- Build customer loyalty and repeat business
Visual Merchandising
- Ensure mannequins, displays, and layouts reflect brand identity
- Coordinate with VM team for seasonal changes and promotions
Inventory & Stock Control
- Manage stock receiving, replenishment, transfers, and audits
- Monitor shrinkage and ensure accurate inventory records
Reporting & Administration
- Prepare daily and monthly sales and performance reports
- Monitor store expenses and control operational costs
Requirements
- Minimum 5 years of experience in retail, preferably in fashion/apparel
- At least 2 years of experience as a Store Manager or Assistant Store Manager
- Strong leadership and customer service skills
- Good knowledge of fashion trends and retail KPIs
- Basic knowledge of POS systems and MS Excel
- Presentable, confident, and brand-focused
