Store Manager

Copilot said:

Cafe & Retail Manager

The Cafe & Retail Manager is responsible for driving sales performance, delivering exceptional customer experiences, and ensuring the smooth operation of both the retail boutique and café. This role leads, coaches, and develops the team while maintaining the highest standards of product quality, service, visual merchandising, and operational excellence. The ideal candidate combines strong commercial acumen with a passion for luxury retail, food & beverage operations, and customer engagement.

Responsibilities

• Drive sales, profitability, and KPI performance across the boutique and café.
• Lead, coach, and develop the retail and café teams to deliver outstanding customer service and achieve business objectives.
• Manage recruitment, onboarding, training, scheduling, and performance management of team members.
• Ensure excellence in café operations, including food safety, hygiene, product quality, and service standards.
• Maintain the highest standards of store presentation, visual merchandising, cleanliness, and brand image.
• Oversee inventory management, stock control, ordering, and waste reduction.
• Handle customer feedback and resolve concerns promptly to enhance customer satisfaction and loyalty.
• Ensure compliance with company policies, health & safety requirements, and operational procedures.
• Analyze sales trends and operational performance to identify opportunities for growth and improvement.
• Foster a positive, collaborative, and customer-focused culture within the team.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 3+ years of management experience in retail, café, hospitality, or food & beverage operations.
• Strong leadership, team development, and people management skills.
• Proven ability to drive sales growth and achieve operational targets.
• Excellent customer service and relationship-building skills.
• Strong understanding of inventory management, merchandising, and store operations.
• Knowledge of food safety, hygiene, and café operational standards is an advantage.
• Positive, proactive, and customer-centric mindset with excellent communication skills.