Contributing to the Strategy and Management of the Digital Enabling Function
Deploy the digital adoption and support policies, procedures and standards to govern and always guide proper digital adoption & support implementation
Report solely to the Digital Adoption & Support Site Lead / Digital Adoption & Support Country Head
Push the Digital Transformation agenda and the implementation of the new digital support organization within the respective site.
Roll out specific Digital EF policies, standards, methods, tools, manuals, and guidelines
Participate in the deployment of ISO certifications requirement including the information Security and Business Continuity Management.
Digital Adoption & Support unit objectives and budget
Contribute to the preparation of the Adoption & Support department's budget in the plant/assigned location.
Monitor the financial performance against the approved budget.
Digital Adoption & Support unit Organization and Management
Participate in the internal and external audits (including government agencies) and implement all the observations in the respective Site.
Prepare required technical reports on the performance of the Digital Adoption & Support department in the respective site.
Contribute to the implementation of change initiatives, programs and projects
Collaborate and work with the Adoption and Support teams for new / upcoming projects to ensure an adequate Digital infrastructure and systems are put in place as per Digital EF policies.
Adoption
Implement and support ACWA Power IT SOP (Standard Operating Procedures) framework across ACWA Power systems within the respective site
Implement and support ACWA Power Cybersecurity framework across ACWA Power systems within the respective site
Deploy the architectures/platforms/apps at the respective site (operational and under construction) while complying with Country legislation.
Maintain and monitor the network and data center to ensure proper functioning and timely upgradation/ repair.
Manage all end users related systems, software, applications, licenses, and internet connections, while coordinating with vendors regarding renewals, upgrades, support and maintenance agreements, etc.
Coordinate with suppliers for warranty, repair/replacement of parts and pending work to ensure systems are always functional.
Create and maintain the local Digital systems inventory database in the site
Support
Provide first line of support on Infrastructure, Cybersecurity, Apps, Telecommunication and collaboration solutions within the respective site.
Provide support to the digital operations team to maintain the core Infrastructure, Cybersecurity, Apps, Telecommunication and collaboration solutions at respective site.
Provide all technical support during the installation, configuration and roll out phase.
Provide computer help desk support in resolving PC, printer and network problems either directly or Remotely with end-users.
Monitor and maintain computer systems and networks
Responding in a timely manner to service issues and requests
Repair and replace parts/equipment as necessary
Troubleshoot hardware and software problems by running diagnostics, document problems and resolutions and assessing impact of issues.
Prioritize and manage many open cases at one time
Manage the stock of equipment, consumables and other supplies
Mange user accounts, emails, assign rights and access to the digital services.
Provide the required awareness and trainings to the end user to ensure the proper use of digital systems and services.
Interaction with the I&C
Collaborating as needed with the I&C Digital Champion at the plant level.
Facilitate data availability for all critical IT/OT systems.
Facilitate the control systems infrastructure support in coordination with Digital operations and I&C.
