About the Company
Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 99 venues in 26 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.
About the Role
We are looking for Supervisor to join our dynamic team in Joe's Backyard JIC. Joe's Backyard is a vibrant, laid-back lifestyle venue offering a relaxed outdoor dining experience with stunning views. Known for its casual atmosphere, live entertainment, and approachable food and beverage offering, the venue blends comfort with energy, making it an ideal destination for social gatherings, sunset moments, and informal dining.
Responsibilities
- Prepare staff schedules to ensure adequate coverage through effective planning and organization
- Assume Assistant Manager duties in their absence
- Oversee opening, mid, and closing shift operations
- Complete all required restaurant documentation, including staff evaluations and scheduling
- Ensure proper functioning of restaurant equipment and machinery
- Enforce food safety, sanitation, and personal hygiene standards across all areas
- Manage inventory, control costs, and support sales and profitability targets
- Ensure compliance with company policies and procedures
- Supervise cashier opening and closing procedures
- Coach, train, and develop team members to improve performance and achieve objectives
- Provide ongoing feedback, manage discipline, and set clear performance expectations
- Support onboarding, training programs, and staff rotation schedules
- Assign tasks and responsibilities and ensure role clarity
- Handle guest feedback, complaints, and special requests professionally
- Deliver exceptional guest service and lead by example
- Ensure restaurant security and prevent internal and external theft
- Perform additional duties as required by management
Qualifications
- BA degree in Business Administration or from a recognized Hospitality School
- Minimum 3 years of experience in a similar role within a high-volume, fast-paced restaurant
Required Skills
- Proven experience managing a large, dynamic, and energetic team
- Strong leadership skills with the ability to build relationships and manage staff at all levels
- High level of personal integrity, professionalism, and maturity
- Fluent in English
- Strong communication skills
- Computer literate
- Effective problem-solving skills
- Outstanding customer service orientation
- System-oriented mindset
- Strong attention to detail
- Highly cooperative team spirit
- Fun, highly self-motivated personality
- Positive attitude with a welcoming demeanor
- Cooperative and self-driven team player
