About noon
We're building an ecosystem of digital products and services that power everyday life across the Middle Eastfast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we're looking for a Senior Supervisor who can help us move even faster.
noon Minutes is noon's fastest hyper-local delivery platform, offering a localized assortment of FMCG and grocery products with delivery within 15 minutes. Currently live across the UAE and Saudi Arabia, we offer thousands of products to customers in record time.
noon's mission: Every door, every day.
What you'll do:
- Act as the primary point of contact for rider manpower suppliers across assigned territories.
- Build strong operational relationships to ensure responsiveness, alignment, and accountability.
- Coordinate contractual discussions, rate updates, deployment commitments, and service compliance within internal guidelines.
- Facilitate regular vendor business reviews to track performance, resolve issues, and align on future requirements.
- Translate Ops demand forecasts into vendor-specific deployment plans across stores, cities, or clusters.
- Coordinate ramp-up timelines based on seasonal peaks, operational expansions, new store launches, or product category changes.
- Track onboarding, documentation, and mobilization timelines to ensure riders are deployment-ready on time.
- Identify supply risks early and activate contingency plans or alternative sourcing if needed.
- Monitor vendor delivery KPIs including:
- attendance & login adherence
- fleet availability
- store-level coverage vs targets
- attrition and replacement rates
- rider compliance (uniform, equipment, training, etc.)
- SLA and CPO cost impacts
- Work closely with Control/Training/Ground Ops to address performance or behavior gaps among vendor riders.
- Ensure vendors comply with operational standards, onboarding requirements, and process expectations.
- Proactively resolve deployment gaps, rider shortages, documentation delays, or operational escalations.
- Support process improvements related to onboarding, training, rostering, and store-level engagement.
- Maintain structured communication channels with vendors (daily updates + weekly/quarterly reviews).
- Work with Ground Operations to align deployment to store needs and fill daily coverage gaps.
- Coordinate with Control/Performance teams to monitor rider-level performance, SLA impacts, and operational KPIs.
- Partner with Training to ensure timely onboarding, induction, and capability-building programs for vendor riders.
- Align with Finance/Procurement on rate structures, invoicing cycles, and commercial compliance.
- Collaborate with Procurement/Legal on contract renewals, documentation requirements, and regulatory compliance.
What you'll need:
- Minimum 3 years of experience in an account management role
- Bachelor degree in a quantitative subject
- Good analytical skills with proficiency in Excel/GSheets
- Good communication and coordination skills
- Strong analytical and statistical analysis skills to extract insights and recommendations
- Ability to roll up your sleeves and get your hands dirty
- Capable of working in highly ambiguous situations comfortably
- Understanding Logistics metrics and stakeholder management
- Ability to accommodate flexibility in the work schedule
Who will excel
- We're looking for people with high standards, who understand that hard work matters.
- You need to be relentlessly resourceful and operate with a deep bias for action.
- We need people with the courage to be fiercely original.
- noon is not for everyone; readiness to adapt, pivot, and learn is essential.
